About us
Mtech and Mplus joint-forces to go beyond technology
and provide 360° approach.
Mtech, part of Mplus Group, is a leading next-generation technology provider that revolutionizes business operations and customer experience with advanced AI-driven solutions and cloud-based services.
We provide a holistic roadmap of omnichannel communication solutions and a winning combination of high-quality services to support the customer experience management
Our in-house developed process automation solutions are based on the latest technology and can be easily adapted according to the requirements of any business.
Our Agent Experience Solutions offer a smooth and flawless experience to agents, while also reducing training times and improving customer satisfaction.
How we deliver next-generation CX solutions
Meet our Platform
Mtech is building a comprehensive and global platform that creates exceptional customer journey and business results.
Buzzeasy
Any Channel, Any Media, Anytime
Buzzeasy replaces most human interactions in a Customer Service chat by acting like a person and automating points of contact, allowing the team to focus on complex cases that significantly enhance overall customer satisfaction.
Buzzeasy is a cloud-based, AI-powered customer service platform designed to revolutionize how businesses interact with their customers. It offers a comprehensive suite of features that enhance communication, provide insightful analytics, and empower agents with advanced tools to deliver exceptional customer service.
Insights
Enhance team performance and decision-making in real time
Mtech Insights is an innovative, data-integration display solution tailored for optimizing real-time communication within businesses.
It provides a dynamic platform that presents crucial metrics and analytics, enhancing transparency and enabling teams to adapt and respond proactively, thereby elevating the efficiency and effectiveness of customer service operations.
AI Agent Studio
Drag-and-drop AI into your business
Mtech AI Studio is a revolutionary platform that empowers businesses to harness the power of AI effortlessly.
With our intuitive, web-based application, you can create, manage, and deploy AI-driven workflows and solutions, enhancing efficiency, customer engagement, and innovation.
Embrace the future of business with Mtech AI Studio, where AI development is simplified, and the possibilities are endless.
LiveCoach
AI-Enhanced Communication Guide for Call Center Excellence
Mtech LiveCoach is a cloud-based, AI-enhanced communication assistant tailored to revolutionize how call center agents interact with customers.
It provides an integrated suite of features that guide real-time dialogue, offer immediate corrective feedback, and empower agents with the tools to deliver outstanding customer service, elevating every conversation to excellence.
Cempresso
Facilitate the workflow process
200% Increase in Efficiency
Cempresso wraps around existing systems and can be deployed in a matter of 2 weeks. It provides 360° service clarity by visualizing data to enable agents to get full context and AI-driven suggestions. The system has an automated background investigation, as well as an automatic remedy and guided support concept via various channels.
